Order
Processing time
Orders are processed and sent to our supplier on the day of ordering. Orders are processed between Monday and Saturday at our distribution center and are shipped from the warehouse within 1-3 business days.
We are working hard to get your orders shipped as quickly as possible! Once your order ships, you will receive your tracking information for the most up-to-date status of your order to your email.
Average delivery time
Our average delivery time is between 6-10 business days. Due to current events, there may be longer delivery times due to limited package services and flights.
PLEASE NOTE
Once orders depart our warehouse, orders may experience delays due to the safety measures, increased volume, and staffing issues all shipping carriers are experiencing.
Unfortunately, as stated in checkout and on our order confirmations, since we strive to ship as fast as possible and orders are locked into our inventory and payment systems as soon as they are placed, we aren’t always able to cancel any orders. To determine if your order is able to be cancelled, please reach out to us at info@kmana-london.com.
If we are unable to cancel the order and you choose to return any items, you will be responsible for the return fees that are associated.
You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.
Are you looking to track your order? When your order ships out, you will receive a Shipping Confirmation email from info@kmana-london.com with your tracking number. Depending on the product ordered, the email could take up to 3 business days to be sent. Once you receive the email, enter your tracking number/order number below to check your delivery status quickly.
Looking to track your order? Please click here.
Order Numbers don’t instantly update with available Delivery Status. If your tracking number shows that it is currently unavailable, do not be alarmed - Your order has been shipped out and is in transit to the local post office. Tracking should be updated within a few business days. Depending on the destination, the order may take a few days to be delivered.
Unfortunately, we are unable to ship one order to two separate addresses. You will need to place two different orders going to two separate locations!
Unfortunately, as stated in our order confirmation, we are unable to change the address on the order after it has been shipped. Note: Please confirm the address information when filling in the address, and it is best to provide valid contact information so that it can be delivered correctly.
However, you can contact us as soon as possible and provide the correct address before the order is shipped. Please contact us at info@kmana-london.com and we will help you make changes and explain.
Shipping
We try our best to ensure you don't have to pay additional import or customs taxes/duties. However, sometimes it is out of our control for local tax laws.
If you are charged additional taxes/duties at the border, you are responsible for the initial payments imposed by your local tax department. However, do email us the situation afterward. And we will see if we can find ways to remedy you in your next purchase or by offering you dedicated discount codes.
No! We know our customers love to send our products as gifts, so the prices are only located on the order confirmation and not on the packing slips sent in the boxes!
We understand how frustrating it can be when packages go missing!
Once K'mana London ships the package and it leaves our facility, we have completed our responsibility as the shipper of the product, and the package is now in the hands of the shipping company (or carrier) used to ship your goods. Please reach out the shipping company for more information should your tracking number stop showing any movement.
PLEASE NOTE: Once orders depart our warehouse, orders may experience delays due to the safety measures, increased volume, and staffing issues that all shipping carriers are experiencing. Please reach out to DHL or Royal Mail should you have any questions regarding your delivery status.
If your package shows delivered but you are not in possession of it, please be sure to check with your neighbours or family members. Unfortunately, mistakes can happen and packages are often delivered to the wrong location, even if the address on the order is correct. If you are unable to locate the package, please reach out to us at info@kmana-london.com.
Returns
For return/exchange policy, please click here.